TERMS & CONDITIONS
Treatments
Treatments will last for the time specified.
Late arrivals will still be charged the full price of the treatment.
All new clients are required to complete a full medical questionnaire prior to treatment, this provides information about client’s needs and must be updated before each session.
The holistic therapist reserves the right to refuse treatment to any client they deem to be unsafe, this includes clients suffering with deep vein thrombosis (DVT), undiagnosed heart conditions, infectious disease or any other medical reason identified by the therapist.
The holistic therapist does not prescribe, diagnose or advise on health issues, complementary therapies are not to be used as an alternative to medical care.
Cancellation Policy
Treatments, courses and retreat days cancelled by the clients with less than 24 hours’ notice will be charged the full price of the treatment, course or retreat day which will need to be paid within 7 days of the cancellation.
Treatments, courses and retreat days cancelled with more than 24 hours’ notice will be rearranged with no charge.
The holistic therapist reserves the right to refuse to treat any client who appears to be drunk or intoxicated.
The holistic therapist reserves the right to cancel appointments with less than 24 hours’ notice if the room/environment is wrong or the practitioner is ill.
Vouchers
Vouchers are one time use only.
Valid up to and include date of expiry.
No refunds or cash exchanges on vouchers.
Payment
We happily accept cash, card and bank transfer.
Invoices must be paid within 7 days of the treatment.
Young Clients
Under 18’s must be accompanied by a responsible adult.
Adult must give permission and counter sign the consent form.
An adult must always remain in the room during the treatment.
Complaints
Complaints can be made to info@reikistars.com
All complaints must include date, location and time of incident.
All complaints received will be dealt with within 28 days of receipt.
Inappropriate Behaviour
The holistic therapist has the right to terminate treatment if the client is displaying inappropriate or sexual behaviour towards them.
The client will be charged full price if there has been more than 10 minutes of treatment completed.
Privacy
Client’s details will not be discussed unless they are under 18 or has a careworker/guardian.
Consultation forms are kept for 7 years after the clients last treatment.
Consultation form is also the consent form and must be signed prior to treatment.
The holistic therapist does not share any of your information with third parties.